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So like I said in a related thread, I sat in on a conference call at my Envision/HCA jobsite to hear about the new changes in... whatever. Here are the highlights, with my thoughts in italics. NOTE: I am only part-time at this job site, and for good reason. EmCare/HCA/Envision/Whatever has never failed to do the wrong thing in the 6 years that I've been here in Florida.
---------------------------------------------BEGIN COPY/PASTE-------------------------------------------------
Here are the Conference Call/Meeting Highlights:
1. KKR Transaction Completed:
· Given this it is essential for Envision to ensure there are no missed financial targets and that as 4th quarter ensues there is cost mitigation strategies in place.
KKR Transaction Officially Closed
Today, we officially completed the transaction to be acquired by KKR. I want to thank everyone across the organization for your support and patience during this process. I am excited about the partnership with KKR.
KKR is committed to our strategic direction, including continued growth and pursuit of operational excellence. We will continue to deliver high-quality, patient-focused care across the organization. In addition, we remain diligent on ensuring our organization is positioned to meet the changing demands of the healthcare environment. Linked here is a FAQ document that may answer some of your questions.
Thank you again for your continued commitment to doing what we do best – improving the health and well-being of communities across the U.S. Our future is strong, and together we can achieve our goals. If you have any questions, please send them to [email protected]
Meet the new boss; same as the old boss.
2. Further Financial Lean Initiatives:
· Overtime restrictions and justifications
· Termination of Scribe Program - EFFECTIVE (XXX)
· Inability to add provider Coverage until 2.0-2.2 patients per hour (pph) is attained
So, great - you killed the scribe program to save pennies, and just as soon as our snowbird/tourist season begins, you slash hours in a move that will be guaranteed to piss everyone off once the avalanche begins and we go from 1.8 pph to 3-4 pph in a few days time. Predictably, the request for "more doc hours" will be delayed by weeks to months, leading to more frustration as the tide of snowbirds swells and the doc-in-the-box feels abandoned, with the words "I told you so" still on their lips. "Overtime hours" will not be paid (see first line) unless there is either (1) critical care documented, or (2) a procedure being done - but you can bet your ass that you'll be asked to stay just because of the volume surge.
3. Schedule Modifications:
· Despite the holiday Schedules being already released, We cannot increase the physician coverage in Nov and Dec. we will need to maintain the current coverage (existing October)until we start to see an increase in the volumes. We need to be at 2 pph at the direction of HCA corporate and division
· In Effort to meet demand – please refer to attached staffing grid & See below:
[I deleted the grid here to maintain anonymity and because it's just not helpful anyways.]
Those holiday hours that you already had figured on, and planned your schedule around? Gone. Suck on it.
4. Elective On-call List of Providers
· Creation of a provider elective call in roster starting in November
· General O/C 10a-8p, however O/C providers can identify their “o/c hours of availability”
· Google Document forthcoming
- Yep. They actually asked us on the conference call to establish a "call schedule", with the spoken directive being to "sign up" for three days to be "on-call" and come in if volume demands it. You will not be paid to take call; you will just get your hourly rate if you are called in. This is on-top of the unspoken demand of being "available to come in 1-2 hours early for your shift" in case volume demands that as well. Many of our docs and MLPs have said in response "listen; I have child-care scheduled at a firm time - you can't do this to me." Personally? You can't call me 1-2 hours early for a night-shift because... I'm asleep 100% of the time, and if you call me 1-2 hours before a day-shift - I'm generally at the gym and will not pick up my phone. The overwhelming response to this has been: "Uhh, no."
5. Reminder: ED Provider (EDMD & APP)
· Marchment Act Training/Education 12-12:30, Lunch Provided
· ED Provider Meeting to follow
Nobody cared about this anyways.
6. Compliance:
· CIA Compliance
· ELM Compliance-
PLEASE COMPLETE ASAP/ Remember to send copies of completion
Nothing new here, either.
7. Patient Engagement:
· AIDET
· Keeping patients informed
· ED MD’s whenever possible or when requested- SEE THE APP’s Patients
· Change of Shift/Patient Turnovers- Please remember walking rounds/ the off-going provider should introduce the oncoming Provider to the patient
· Manage up the TEAM
It was really harped on during the call that the expectation is for the physician to see most of the MLP patients, because the one thing that kept getting mentioned on the satisfaction surveys was: "I never saw a doctor." So, you cut our hours and take away the scribes, but ask us to do even more unecessary tasks in the name of "satisfaction". Oh, and all charting must be done before the end of your shift, because we won't pay you for that, either.
----------------------------------------- END COPY/PASTE---------------------------------------------
---------------------------------------------BEGIN COPY/PASTE-------------------------------------------------
Here are the Conference Call/Meeting Highlights:
1. KKR Transaction Completed:
· Given this it is essential for Envision to ensure there are no missed financial targets and that as 4th quarter ensues there is cost mitigation strategies in place.
KKR Transaction Officially Closed
Today, we officially completed the transaction to be acquired by KKR. I want to thank everyone across the organization for your support and patience during this process. I am excited about the partnership with KKR.
KKR is committed to our strategic direction, including continued growth and pursuit of operational excellence. We will continue to deliver high-quality, patient-focused care across the organization. In addition, we remain diligent on ensuring our organization is positioned to meet the changing demands of the healthcare environment. Linked here is a FAQ document that may answer some of your questions.
Thank you again for your continued commitment to doing what we do best – improving the health and well-being of communities across the U.S. Our future is strong, and together we can achieve our goals. If you have any questions, please send them to [email protected]
Meet the new boss; same as the old boss.
2. Further Financial Lean Initiatives:
· Overtime restrictions and justifications
· Termination of Scribe Program - EFFECTIVE (XXX)
· Inability to add provider Coverage until 2.0-2.2 patients per hour (pph) is attained
So, great - you killed the scribe program to save pennies, and just as soon as our snowbird/tourist season begins, you slash hours in a move that will be guaranteed to piss everyone off once the avalanche begins and we go from 1.8 pph to 3-4 pph in a few days time. Predictably, the request for "more doc hours" will be delayed by weeks to months, leading to more frustration as the tide of snowbirds swells and the doc-in-the-box feels abandoned, with the words "I told you so" still on their lips. "Overtime hours" will not be paid (see first line) unless there is either (1) critical care documented, or (2) a procedure being done - but you can bet your ass that you'll be asked to stay just because of the volume surge.
3. Schedule Modifications:
· Despite the holiday Schedules being already released, We cannot increase the physician coverage in Nov and Dec. we will need to maintain the current coverage (existing October)until we start to see an increase in the volumes. We need to be at 2 pph at the direction of HCA corporate and division
· In Effort to meet demand – please refer to attached staffing grid & See below:
[I deleted the grid here to maintain anonymity and because it's just not helpful anyways.]
Those holiday hours that you already had figured on, and planned your schedule around? Gone. Suck on it.
4. Elective On-call List of Providers
· Creation of a provider elective call in roster starting in November
· General O/C 10a-8p, however O/C providers can identify their “o/c hours of availability”
· Google Document forthcoming
- Yep. They actually asked us on the conference call to establish a "call schedule", with the spoken directive being to "sign up" for three days to be "on-call" and come in if volume demands it. You will not be paid to take call; you will just get your hourly rate if you are called in. This is on-top of the unspoken demand of being "available to come in 1-2 hours early for your shift" in case volume demands that as well. Many of our docs and MLPs have said in response "listen; I have child-care scheduled at a firm time - you can't do this to me." Personally? You can't call me 1-2 hours early for a night-shift because... I'm asleep 100% of the time, and if you call me 1-2 hours before a day-shift - I'm generally at the gym and will not pick up my phone. The overwhelming response to this has been: "Uhh, no."
5. Reminder: ED Provider (EDMD & APP)
· Marchment Act Training/Education 12-12:30, Lunch Provided
· ED Provider Meeting to follow
Nobody cared about this anyways.
6. Compliance:
· CIA Compliance
· ELM Compliance-
PLEASE COMPLETE ASAP/ Remember to send copies of completion
Nothing new here, either.
7. Patient Engagement:
· AIDET
· Keeping patients informed
· ED MD’s whenever possible or when requested- SEE THE APP’s Patients
· Change of Shift/Patient Turnovers- Please remember walking rounds/ the off-going provider should introduce the oncoming Provider to the patient
· Manage up the TEAM
It was really harped on during the call that the expectation is for the physician to see most of the MLP patients, because the one thing that kept getting mentioned on the satisfaction surveys was: "I never saw a doctor." So, you cut our hours and take away the scribes, but ask us to do even more unecessary tasks in the name of "satisfaction". Oh, and all charting must be done before the end of your shift, because we won't pay you for that, either.
----------------------------------------- END COPY/PASTE---------------------------------------------
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