Just had this epiphany that changed my outlook on the puzzling interactions with the occasional people here and with a subset of special clients that come in feeling like they know more than any vet ever can. You know... The grossly inappropriate but elaborate homemade concoctions they bring in to cure their pets ills that they will not stop no matter how much you plead with them? The ones that make you wonder why they even bother to come and see you since they don't care about your opinion at all. Or the ones that go in a rage and tell you 100 reasons why you should indulge in doing something differently or cheaper.
http://theness.com/neurologicablog/index.php/lessons-from-dunning-kruger/
We've all heard about the impostor syndrome, but at least I had never heard about the Dunning-Kruger effect which is the exact opposite. That incompetent people particularly in logic grossly overestimate their abilities (in logic) because their incompetence prevents them from even realizing their incompetence, even if they are knowingly discussing something with an expert.
I mean it makes a ton of sense. It truly is just putting a name to the phrase "you can't reason with stupid"
I've always felt like that line of thought was just rude and lazy/dismissive, and that it wasn't doing the world any favors. And I attributed a lot of it to emotional issues that don't allow people to get over their egos and accept a possible alternative angle. I thought that if maybe you were gentle enough and explained slowly in simple non-offensive terms that they might come around. This usually leads to frustration, and I never understood this mysterious wall that stands between reason and incomprehensible spew of quasi-logic that makes no sense whatsoever.
This makes me feel better about how I've needed to resort to NOT indulging in any back and forth explanations to break down illogical arguments/requests and saying "this is my professional opinion and my reason behind it, and this is our hospital policy on how this can logistically be dealt with. These are your options. Take it or leave it."