My rant; annoying clients that bitch you out for no reason (All of these happened within a 10 minute time frame, while I was taking care of a parvo patient, while we had 4 clients waiting to get into exam rooms to be seen by a doctor and while my stomach was eating itself from starvation because I had not been to lunch yet).
1. I pick up the phone that is on hold. The lady starts in talking and I can't understand a damn word she is saying. She tells me I have a few questions for you. Ok.... Do you know what a TRA...what?? I'm sorry did you ask what a TRA is. NO!! Do you know what TMF is??? WTF!!!?? I'm sorry I really am not sure what you are asking for do you mind giving me some of your information so I can look at your pet's history to see if I can understand you better. NO! You already took care of my puppies these are just general questions, just answer them!! Well, I am sorry but I can't really understand what you are saying (lady sounded like she had shoved marshmallows in her mouth and was talking) could you please hang up and call back to see if we can get a better connection. NO!!! The connection is fine, I can hear you just fine, just answer my questions. I am sorry but I am not sure what you are asking. Ok FINE. Do you know what this pill is for puppies/kittens/dogs and cats. I'm sorry did you ask about a pill? NOOO!! Ok, I really can not understand you; I think it would benefit you to try calling back to see if the connection will be better. NO!! Just let me speak to a doctor, that is D-O-C-T...
Yes, I finally hung up on this lady.
2. I go to check in a client that is here for a bordetella vaccine. I get her in the exam room and she instantly starts bitching about, "I don't need an exam, just the vaccine, I was JUST here and I don't need an exam." "He is being boarded, he needs a bordetella vaccine, NO EXAM." "I was told I could just get the vaccine today."

(She was last in 2 months prior and there was no notes saying that she could just get a vaccine without an exam).
3. Answer the phone. Lady asks, "How much is your office visit?" I start to reply, "Our office visit is...." "Excuse ME! I am NOT finished... How much is your office visit for a cat?" Me... "Our office visit is $49" Lady: "That includes the exam,
RIGHT!" Me... "Yes the office visit is an exam with the doctor. Any treatments or diagnostics that need to be done with your pet will be placed on a treatment plan and all additional costs will be gone over with you." Lady "BYE!"
ME:

I AM NOT ANSWERING THE PHONE, AGAIN!!! Going to lunch!