Normally, the doctor doesn't ready
anything unless something really weird is going on with a slide. Since we are down to one tech, she is the only other microscope-confident person in the clinic. Even though we started sending routine fecals out, our ear cytology/FNA/etc. slides pile up. She reads them, writes down the meds she wants, and walks away. I cannot predict why she wanted Mal-otic instead of Derma-vet, or anything like that. Neither can another clinic if we fax records or something.
The tech reads the slide, logs the test/result, and myself or the tech input the results into the computer record when there's time. The tech also always writes them on the 'circle sheet' next to the ear cytology code. I have very gently said, "Doctor, I was just wondering if you were able to read that ear cytology. Nothing was written in the binder, but it looks like the charge for the ear cytology was put into the computer." I got a "It's not my job to write down test results, and I don't have time for things like that." I know the doctor is busy. She has 3 kids, 6-day weeks, etc. I'm not trying to say she's being lazy...I'm just trying to do a good job here. I've been asked to look up things like past ear cytologies to see how chronic a problem is only to find out that nothing was input into the computer and there's nothing in the exam notes. The doctor freaks me out by saying medical notes and histories are the only way to save yourself in a lawsuit (which I'm not denying), so I want to make sure things are done right.
Sorry to make my rant more confusing than it had to be...lol.
Even so, there is a difference between something like, "Hey, just so you know for next time, ___ should go here, not there" and "Did you really think putting it there was correct? Is this really that hard? This shouldn't be that hard." Followed by "That pisses me off" when you leave the room, and then finding out that you were complained about to your coworkers for it as well. I'm not saying mistakes shouldn't be corrected. They should. However, I think there are certain ways situations shouldn't be handled, and treating someone like they have the decision-making skills/intelligence or a preschooler
just because they didn't realize they put something in the wrong place...
I answered the phone the other night and was told I was not allowed to answer a phone because the manager didn't teach me how. 1. We're not allowed to ignore the phone on its third ring 2. The last staff meeting told us that everyone is to make a movement towards the nearest phone on the third ring 3. I have more reception experience than the receptionists, and the bosses know this. To me, that's treating me like a child and assuming I cannot handle basic responsibilities unless my hand is held. I can understand that previous experience may have caused the manager to not want anyone answering the phone without permission, but then why tell me I should answer it if the receptionists cannot?
Edit: I can completely understand that the doctor could just be out of habit with reading a test and then writing the results. But then don't get frustrated with me for trying to make sure everything is recorded. Sigh.