Sorry to hijack the interview shenanigans thread to talk about my travel woes. In my defense, this is really cathartic for me.
Gather ye round for the tale of...
HomeSkool's Trip to South Africa.
I went to a non-medical conference in South Africa last March. In October, I went on Expedia and booked my air travel. I would fly on American Airlines to JFK, then South African Airways direct to Johannesburg, departing on Tuesday, March 14. (Yes, I'm going to name the airlines in this post. The dumb and the guilty deserve not protection.) My conference was to begin at 8 am on Friday, March 17.
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December 6.
I received a call from Expedia telling me that my outbound flights were changing. American had bumped back the timing of my flight to JFK, which would make me miss my connection. To avoid this, Expedia changed my outbound itinerary to be a flight to Dulles with United, then a direct flight to Johannesburg with SAA. My layover in Washington would be just over two hours long. My return trip was unchanged.
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Monday, March 13.
Every day, SAA has two flights go directly from Johannesburg to the US: one to JFK, the other to Dulles. A nor'easter was blowing across the eastern seaboard, and an SAA rep called me to say that neither of their inbound flights would be coming that day. That meant that there would be no airplane in either New York or Washington to take me to South Africa the following day. The rep moved my outbound itinerary back 24 hours.
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Wednesday, March 15.
Normally, I pack a carry-on bag with a couple changes of clothes and my toiletries. In this case, people attending my conference had been asked to donate items to the Soweto Red Cross, so I filled my smaller suitcase with brand new towels and packed all my personal effects in my larger one. I planned to check both bags.
I drove 90 minutes to my departure airport and took the shuttle in from long-term parking. I carry a knife in my pocket (a habit I picked up in Basic), and I didn't realize it was still there until I got to the terminal. I proactively alerted TSA (with my hands in plain view, of course). It turns out they now allow you mail such things back to yourself.
Once I arrived at my gate, I waited. My flight was significantly delayed. The United reps announced that Dulles was only operating one runway due to the weather, which meant we couldn't take off because there was nowhere for us to land (they had to space out arrivals). We eventually got off the ground about two hours late. Then we spun donuts in the sky over Virginia for twenty minutes before we could land. Once we got on the ground, I bolted to the monitors and saw that my connecting flight was in the next terminal. I texted my friends, telling them I was on the ground and asking them to tell the SAA people not to close the aircraft door. They passed the message on. I was down at the end of the terminal, so I sprinted to the terminal's midpoint to get on the interterminal shuttle. Then I sprinted all the way down the next terminal to get to my gate. I arrived just as they closed the door. They refused to let me on the flight. I begged and pleaded, but they were unmoved.
I made my way to the United customer service desk. The woman behind the desk was very sweet, the brightest spot in this whole sordid affair. She rebooked me on the route that would get me to Johannesburg the very fastest. My new itinerary had me flying to Frankfurt on United at 11 pm that night (it was 6 pm at the time), then having an all-day layover, and then flying with SAA to Johannesburg, arriving around 8 am on Friday. She sent a message to the baggage handlers informing them of my changed itinerary. I made my way to my new gate and waited. The flight to Frankfurt was uneventful.
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Thursday, March 16.
Upon arriving in Frankfurt, I decided that I really deserved a massage at one of the in-airport spas. Then I got some food and wandered a bit. I found that they have showers there, so I went to pull a little cash from the ATM. The smallest note available was €10. The shower cost €6. The girl at the counter couldn't make change. FML.
I spent the rest of the day waiting for my 9 pm flight to South Africa. We got off the ground on time. No one was in the seat next to me, so I curled up and tried to sleep. Some time after midnight, I managed to fall asleep, but at 1 am a flight attendant started talking over the PA system. Why are they yelling at us? I thought. Then I realized what they were saying. Oh, they're asking for a doctor. (pause) Oh. A doctor. That means me. Dammit. I got up and found a flight attendant. Another passenger had syncopized (likely dehydration with a vasovagal component). A UK-trained physician also responded, and we tag-teamed a quick in-flight workup. The flight attendants asked us if the captain needed to do an emergency landing. "Aren't we over Libya right now?" I asked the other doctor. "Yes," she replied. "Then regardless of this patient's status, the answer is no, don't land. It's better that one patient should perish than that we all should get killed," I said. But the patient was OK.
Friday, March 17
I landed in Johannesburg at 8:15 am and proceeded through the passport check and on to the baggage claim. By 9 am, I realized my bags hadn't made it, so I went to file a claim. The agent looked them up and found they were still at Dulles. I wanted to cry. He said they'd go out on that night's nonstop flight to Johannesburg, arriving at 4:45 pm local time on Saturday.
I took a cab to the hotel and got in to the conference. Everyone else was in business casual dress. The only clothing I had was the t-shirt and jeans I'd been wearing since Wednesday morning. My conference was too jam-packed to allow time to shop for new clothes. That night, I took a shower and washed my t-shirt, underwear, and socks with hand soap. I hung up my shirt and socks to dry, and I used a blow dryer on my underwear until it was warm (but still completely wet) before putting it on and going to bed.
Saturday, March 18
I went to my conference wearing the same t-shirt and jeans. By the afternoon, I was famous among the 150 or so attendees. People kept coming up to me on breaks and saying, "I heard what happened. Is that for real?"
The plane that was supposed to have my luggage arrived that afternoon, but the airline's bag tracking website didn't update. I tried in vain to find a phone number for the local SAA baggage office, but all I could find was their central baggage desk. I called. They were closed. So I called United. I asked for an update on my bags and the representative said he couldn't provide one since they'd been handed off to another airline. I responded that I had checked my bags with United and it was therefore United's obligation to make sure I received them. His response was an extremely polite version of "eff you, lolz." I asked why United hadn't sent my bags on the United flight to Frankfurt. He answered that they had tried to hand my bags off to SAA, but no one came to pick them up so United just hung on to them. Unable to contend with this line of reasoning, I hung up.
Sunday, March 19
I called SAA's central baggage office as soon as it opened at 6 am. They confirmed that my bags had arrived in Johannesburg the previous afternoon and provided me the direct phone number for the local baggage services desk. That desk opened at 8 am, and I called it right away. The woman who answered confirmed that my bags were at the international baggage desk and said they'd get them to me some time that day. "Please," I pleaded, "I was supposed to get here on Thursday. Instead, I got here on Friday. I had to travel through an extra continent and go on two overnight flights instead of one. I'm at a business-dress conference wearing the same t-shirt and jeans for the fifth day in a row."
"Oh, we can't have that!" she replied.
"We do have that," I answered. "My conference ends at 3 pm today. Please. Help me get my bags."
"OK, here's what we'll do," she said. "I'll give you the direct number for the international baggage desk. We'll both call it until someone picks up, and we'll tell them to bring your bags down immediately."
"OK," I sighed. I called the number, which rang and rang, so I called back to the woman at the main baggage desk..
"I got them right away," she said, "and told them to bring your bags right over. I'm looking down the hall right now and I can see them bringing the bags. I'm going to send them to you straightaway. You'll have them before noon."
I went to my conference. Around 10:30, we got a break. I went to the lobby and the concierge pulled me aside. "Sir, your bags just got sent up to your room!"
I was so excited that I bolted upstairs and actually jumped up and down when I saw my bags waiting for me. They were intact, nothing damaged, and I made an executive decision: Screw punctuality, I'm going to shave. I shaved and changed into fresh clothes before going back to the conference. When I sat down at my table, the other four people in my group were startled. "I didn't even recognize you until you sat down!" one of them said.
As the conference ended, I stood to give DVT-prevention advice to the other conference participants. "First, an important announcement," I said. "My luggage arrived!" The whole room erupted in cheers.
The story actually does have a happy ending. My flight out of Johannesburg didn't leave until 9 pm Monday evening, so I went for a day-long safari at Pilanesberg National Park before going to the airport. It was amazing.
My trip home was uneventful.
If you boys and girls are very good (and interested), I'll share one final travel story: my trip with my wife to India, the UK, and France a few months ago. It's jacked up, too, but not as bad as the South Africa story.