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Does anyone else who works close-ish to the school they’re attending/will be attending have this experience?
Client: Oh you’re a vet student? Where?
Me: I’m going to Penn in the fall. I’m really excited.
Client: That’s great. But I had the worst experience when I took Fluffy to the hospital there. They upcharged me and couldn’t figure out what was wrong. It was horrible and I’m never going back.
Like... okay? What would you like me to say to that? Sorry the charges are more than they are at this one doctor practice? Sorry that sometimes pets (like humans) can’t be fixed? I don’t know. It’s just something that I’ve heard several times from different clients and I don’t understand why they think that’s an acceptable thing to say. Most of the replies from clients who have been there, which is a lot of people since we’re only 30 minutes away from VHUP, are positive and praising the staff for saving their pets’ lives. It’s not necessary to talk about your experience at all, but at least it’s not cringey if it’s a positive one. But does anyone know what I’m talking about? It makes me so uncomfortable.
Just wait until the client tells you the last vet they saw at the practice you work at was awful and horrible but the client thinks you're great......
Except you were that last vet they saw......
I always love these, it gives me joy after they praise how awesome I am compared to that "awful horrible last vet" to casually say as I'm leaving the room.... "I'm the last vet you saw".