Yikes, 13 hours? No wonder they had accidents. We're open all weekend but on shorter hours, so we still cover all 4 of our treatment shifts. And 15 dogs and 6-7 cats on one treatment shift would make me want to cry.
Luckily we don't get complaints over taking too much time to do weekend treatments. Saturday night was my monthly turn, and someone else volunteered to come help me. It still took us an hour and a half with 11 boarders total. One of our boarders was a big lab mix with serious hind end weakness who boards with us a few times a year. Some days, her pain control works well enough that she can kind of walk. Most days, she spends most of her time recumbent and can't be walked without a sling and two people. Of course, when we came in, her run was full of pee and poop, and the poop was smeared all over the place and all over her blankets. It took the two of us to get her out of there, and while I was scrubbing the literal sh-t out of her run, she pooped all over the treatment room floor. The next morning, it was the same story, plus she had developed a small sore on her foot and could barely stand despite having gotten her regular meds. And after being walked, one of the other boarders took a nice big bloody dump in her run. When we approached the only doctor on duty at the time about both of these dogs, she got frustrated at being bugged by all these questions and tasks. Well, now you know what it feels like...
What's most frustrating about the situation at this place is that we're consistently told we're not a boarding facility. We only have 4 runs, so dogs often end up in cages in the treatment room. We're supposed to limit boarding to pets that need to be medicated or can't be boarded anywhere else, like one of our FIV+ kitties that can't be vaccinated. But it never works that way, and the owner basically allows anyone to board any time. That'd be fine with me if we (a) had enough staff to deal with all these responsibilities and (b) were told in our interviews that this place does in fact do a lot of boarding instead of "we're not a boarding facility, but every once in a while, we might have a patient board with us." It's dishonest when "every once in a while" means "every week, you will be caring for multiple boarders."
It is a really nice touch, and people love it. A lot of our clients are easy going about it, too, and don't freak the eff out if we don't send them their text. The boarding facilities I've taken my dog to charge more than we do and don't do this. It keeps people coming back and keeps the money rolling in, but all of these boarding problems contribute to staff burnout because everyone is constantly stressed and frustrated about the freaking boarders. I can deal with the owner prioritizing revenue over her staff's well-being. It's expected. But it sucks when the other doctors throw us under the bus, too. It's demoralizing.