Petty rant. I wish I could tell clients to calm the **** down without losing my job. The holidays are making everyone so impatient and demanding.
Earlier this week, we had one client
call four times and email twice while we were closed for the night asking what food he should change his new puppy onto. We told him at his appointment the day before, but he "couldn't find it" and was in a full-blown panic (he still had a couple weeks' worth of the other food left
).
Yesterday, a client called over and over to schedule her cat's spay. She kept requesting Jan 7th (obviously not gonna happen with how we're booked) and then getting POed and insisting to speak to the manager when I said no. Every time the manager didn't call her back within an hour, she called again. I would have been happy to put her on the surgery schedule some time later but nooooo. Spaying a healthy kitten is an emergency, obviously.
The only positive in this situation is that unlike my last job, I'm not getting yelled at for telling clients no when it's an unreasonable request.