I got an email forward to me by another VCU SOM program that had this information. I didn't get the original email. So, it seems like some people aren't getting all the communications.
But, I think you go here to create your account:
Go to
myeid.vcu.edu and then click on Claim my eID
You need your banner ID from your acceptance page to find your eID. Once you get your eID and set up your myvcu account, it comes with an email account, and that is where I received my financial aid letter, not the email I have been using for applications.
Hope this helps.
EDIT: As the person above said, once you are logged in, you can also skip the email and go to
VCU - Central Authentication Service - Login and click on financial aid and then award.