Ranting here because people are dumb and I swear this pandemic is REALLY bringing out the stupid in people. I’m going to rant about two dumb clients.
1.We were fully booked and double booked in some places with tech appointments. Some lady called (who isn’t a client of ours. We tend to overbook our clients first) saying her dog has been vomiting since Tuesday and also had some bloody loose stool. I let her know that we are fully booked and that my next available would be next Wednesday and that she should go to the ER. I also tell her I can talk to my doctor and ask how far away she lives (sometimes my doctor wants overbooks to come ASAP). She says to me “well I was hoping to come around 10 because I have a zoom workout session starting soon.” ARE YOU FREAKING KIDDING ME?!?!!?
I then proceed to tell her there’s a chance that my doctor might want her to come right away. She goes “oh okay well I guess I can start my workout so I have my phone near me in case you call me. I guess my dog is more important.”
my doctor being the wonderful human being he is ended up squeezing her in later that afternoon
2. this other lady calls at 3:00 (this is when the last appointment of the day is scheduled. My doctor likes to head out of there as fast as possible after that.)
lady: hi I was hoping to schedule an appointment for my dog to get some shots
Me: okay, whats your dog’s name and last name?
Lady: *gives name*
me: *looks up dog and sees dog has been overdue for an exam, bordetella, lepto, heartworm test, and fecal test since 3/20/20* okay when were you looking to Come in?
Lady: today.
Me:
ummm im sorry my doctor just started my last appointment of the day and will be leaving shortly after that.
lady: oh well we wanted to board her for the weekend. She only needs the bordetella. Can’t you just squeeze me in for that?
Me: no I’m sorry your dog is overdue for an exam. Your dog needs to be seen by a doctor before we can give vaccines
lady: are you sure you can’t just check if you can squeeze me in?
Me: i can ask but i can’t guarantee anything *talks to tech and tells her what’s going on. Tech looks also visibly frustrated.*
Tech: hi yeah so unfortunately your dog was due in March and because we are on our last appointment for the day we won’t be able to see your dog.
now I don’t know what happened next but somehow my doctor (trying to be the most compassionate guy during these crazy times) must’ve overheard and had the lady come down anyways.
what we didn’t realize is that the dog was a sketchy German shepherd that needed her own owner to muzzle her and was also known for taking the muzzle off and trying to bite Us in the room. My doctor didn’t know this though otherwise he wouldn’t have scheduled her. He told her on the phone that we might have to abort the appointment because our safety (The staff) and the safety of the dog was his number one priority. It seems this lady did not fully understand this because he had to repeat himself.
this next part is almost a rave but also not really. yesterday was my first day back in 7 weeks because I was dealing with a lot of family stuff plus I myself had a covid scare. Anyways today I looked up a few cases I remembered that were interesting and I wanted to follow up. Not sure if anyone remembers me talking about a 14.5 old Australian shepherd who had a long history of chronic UTIs, ataxia, liver issues, and the owner wanted to treat all of it holistically with milk thistle and colloidal silver. You name it she’s tried it. She’s the type of client that goes “I know more than you because I did all my research on the internet.” Anyways, this poor dog had a TERRIBLE quality of life. Always was on/off antibiotics, when we could actually convince her owner to take home antibiotics. Owner stopped giving NSAIDs because she “didn’t seem painful” but she definitely seemed painful. Also owner was very cost conscious, which isn’t a bad thing, but when you add it on top of the fact that the client is already very high maintenance, it’s a little annoying. Anyways, I found out today that holly was euthanized at the ER a month ago. Honestly I’m relieved because that dog’s quality of life was terrible and I felt so bad for her every time she was brought in. Apparently the owner had a hard time letting her go though. I read the notes and it basically said that Holly had to be resuscitated with CPR because her heart couldn’t be detected. Ribs were found broken, her fecal matter was described as “sludge”, and a bunch of other issues. Basically overall a very poor prognosis and humane euthanasia was suggested. Owner decides to wait another 12 hours and chooses euthanasia the next morning. I understand that end of life decisions can be very difficult and everything, but I just feel bad for the dog that was clearly suffering