I posted this earlier, but I was in the same boat. I waited 11 days (as their site says to give them 10) before I called. When I called I asked about the status of my application, asking if anything was missing (explaining that I know this year is very busy but I wanted to check, as another medical school had had an issue with my application that lead to delays).
She assured me it was fine, but because I called in the morning she decided to just grab my application and add it to her afternoon stack. I did this last Friday, and when I checked this morning everything was complete.