Who are you to be saying "Welcome to Hopkins"? Have you worked there or something? Surely you must be very familiar with the institution...? All your years of pre-med must have tough you the culture around here.
Fail. I work at Hopkins and hospitality is one of the priorities of the institution..in fact Hopkins is pretty obsessive when it comes to this (hospitality, patient satisfaction, etc.) because it goes into the rankings (for hospital departments). This is not suprising because many hospitals set goals for patient satisfaction because this kind of information gets published and attracts "customers," if you will. It seems as though you caught a particularly rude secretary (or most likely someone having a bad day).
And about cut-throat... that stupid rumor needs to die. The medical students that I have met in the wards, through work and volunteering, etc., have been wonderful. Sure, they are very driven, intelligent, accomplished, etc., but I am most impressed by their down to earth-ness, professionalism and (as far as I can tell) sincerity. Really nice people, in my opinion. It looks like Hopkins favors students with really interesting life experiences on top of smarts, MCAT, ECs, etc.
SportingMD54, are you really going to let this rumor and the opinions from this anonymous poster (who is vouching for a seat at this school) deter you from applying? Honestly, that is foolishness. If you have concerns, see for yourself if/when you get an interview but don't let this (cut-throat.. how ironic) poster convince you otherwise.