@ECG92, your post is mature and well-thought out. It is also calm and respectful, which I greatly appreciate. To everyone else, I would encourage you to maintain a tone that is as calm and civil as this post.
You make some good points, and I’d like to address a few of them.
Completely fair. When I paid the application fee, however, I didn’t just expect that they would start reviewing my file, I expected that they would finish. They’ve said they didn’t do that, and if I’d know ahead of time that that was a possible outcome, I probably wouldn’t have applied here. The key word for me is “cancelled.” My application was cancelled by them, not withdrawn by me. Based on that, they did not complete the service that I thought I was paying for. Applying to med school has become unreasonably expensive, and it's understandable that people are upset that they paid an application fee and their files didn't get a full review.
Rosalind Franklin (and every med school) is free to run their decision process however they want. If they think there is nothing wrong with the emails they sent, then they should be happy to defend them, and should have no problem with them being posted widely on pre-med forums and social media. It’s perfectly appropriate for future applicants to be able to read the facts about what happened, and make their own decisions based on that.
Your point about reacting emotionally is fair. I encourage everyone to share these messages with mentors and other people in your lives who you trust. Doctors you’ve shadowed, pre-med advisors, even your parents. Forward the mails, describe how you feel, and ask if they think you’re overreacting. Getting this kind of feedback is very valuable.
Good advice, but not mutually exclusive from objecting when you feel you have been mistreated. Personally, the replies I’ve read here strike me as different from the typical whining about rejections. I’ve read a number of well-thought out posts that describe why people feel they were deceived. You don't feel that way, and that's fine. But many others on the thread do, and that's also fine.
Same to you. We are all on the same team, and I’m glad you realize that.